Shipping policy
SHIPPING POLICY
Last updated: September 6, 2026
This Shipping Policy applies to orders fulfilled by R G Enterprises, Inc. d/b/a ZEVcentric (“ZEVcentric,” “we,” “us,” or “our”).
1. Shipping Addresses
For fraud-prevention and payment-security purposes, ZEVcentric may require orders to ship to the billing address associated with the payment method or to another address that has been verified or approved.
If you need an order shipped to a different address, contact us before the order is processed. Additional verification may be required.
2. Carriers and Fulfillment
ZEVcentric may ship using UPS, FedEx, USPS, freight carriers, manufacturer warehouses, distributors, or other appropriate fulfillment providers.
Many products are shipped directly from a manufacturer or distributor. As a result, packages from the same order may ship separately and may have different tracking numbers or delivery dates.
Signature confirmation may be required depending on the product, value, destination, carrier, or other circumstances.
3. Tracking
Tracking information will generally be provided when available.
Tracking may not become active immediately after a shipping label is created. Carrier systems can require additional time before movement appears.
Orders containing products from multiple manufacturers or fulfillment locations may receive more than one tracking number.
4. Delivery Estimates
Shipping and delivery dates are estimates unless ZEVcentric expressly confirms a guaranteed delivery date in writing.
If you have a delivery deadline or special shipping requirement, notify us before or at the time the order is placed.
ZEVcentric is not responsible for carrier delays, weather events, natural disasters, customs delays, transportation interruptions, labor disruptions, or other circumstances outside our reasonable control.
5. Special-Order and Made-to-Order Products
Many products sold by ZEVcentric are special-order, made-to-order, imported, manufactured, configured, finished, or sourced specifically for an individual customer or vehicle application.
Lead times shown on product pages are estimates and may change because of manufacturing schedules, freight, customs, supplier delays, supply-chain conditions, or other circumstances outside ZEVcentric's reasonable control.
A change in estimated lead time does not automatically make a special-order item cancellable unless otherwise required by law or expressly agreed to by ZEVcentric in writing.
Special-order cancellation and return eligibility is governed by our current Refund Policy and any product-specific terms disclosed at the time of purchase.
6. Shipping Charges
Shipping charges may be calculated at checkout, included in a product's advertised price, quoted separately, or invoiced after an order is reviewed depending on the size, weight, destination, and shipping method.
Products advertised with “free shipping” may still be subject to exclusions, surcharges, remote-area fees, residential-delivery fees, liftgate charges, expedited-service costs, or other carrier charges when disclosed or reasonably necessary.
7. Oversized and Freight Shipments
Large, heavy, oversized, palletized, or unusually shaped products may require freight shipment.
Freight deliveries may require the customer to provide a valid telephone number, schedule a delivery appointment, inspect the shipment before signing, or make arrangements for unloading.
Residential delivery, liftgate service, inside delivery, limited-access delivery, re-delivery, storage, address correction, or other special freight services may result in additional carrier charges.
8. Inspection Upon Delivery
Inspect packages and merchandise promptly upon receipt.
Claims involving shipping damage, shortages, missing contents, or visibly damaged merchandise should be reported to zevcentric@gmail.com within 7 days of delivery so that we can assist with the carrier or supplier claim process.
For freight deliveries, inspect the shipment before signing the delivery receipt whenever reasonably possible.
Visible freight damage should be noted on the carrier's delivery receipt before accepting the shipment. Photographs should be taken of the packaging and damaged areas.
Keep all packaging, labels, shipping cartons, photographs, and damaged merchandise until the claim has been resolved.
9. Lost Shipments
If tracking shows a package as delivered but you have not received it, notify ZEVcentric promptly and no later than 7 business days after the reported delivery date.
ZEVcentric will assist with valid carrier claims when appropriate. Claim resolution may depend on the carrier's investigation, proof of delivery, applicable insurance, and other carrier requirements.
10. Damaged Shipments
Do not discard damaged merchandise or packaging while a shipping claim is being investigated.
Depending on the carrier or supplier, additional photographs, documentation, inspection, or return of the damaged merchandise may be required.
A damaged shipment should not be returned without prior instructions from ZEVcentric.
11. Shipping Insurance and Customer-Requested Shipping Methods
ZEVcentric may select shipping methods and insurance levels that we consider appropriate for an order.
If a customer specifically requests a shipping method, declared value, delivery arrangement, or other shipment instruction that reduces available insurance or carrier protection, the customer assumes the additional risk associated with that request to the extent permitted by applicable law.
12. Refused Shipments
Refusing delivery does not constitute an authorized cancellation or return.
Refused shipments may be subject to outbound shipping, return shipping, carrier charges, cancellation fees, restocking fees, storage fees, and other applicable costs incurred by ZEVcentric.
This applies even when the original order was advertised or invoiced with “free shipping.”
Return and cancellation eligibility for refused shipments is governed by our current Refund Policy.
13. Address Changes and Incorrect Addresses
Customers are responsible for providing an accurate and complete shipping address.
Contact ZEVcentric as soon as possible if a shipping address needs to be corrected.
Once an order has entered fulfillment or has been transferred to a carrier, an address change may not be possible.
Carrier address-correction fees, re-routing fees, return shipping, re-delivery charges, or other costs resulting from an incorrect or incomplete customer-provided address may be charged to the customer to the extent permitted by law.
14. International Orders
International customers are responsible for customs duties, import taxes, tariffs, brokerage charges, clearance fees, value-added taxes, and other governmental or carrier charges associated with their shipment unless expressly stated otherwise.
These charges are not included in ZEVcentric's product or shipping price unless specifically identified.
International customers are also responsible for determining whether products may be legally imported into and used within their destination country.
Customs procedures may delay delivery beyond the original shipping estimate.
If duties, taxes, brokerage fees, or other charges assessed to the recipient are instead billed back to ZEVcentric, the customer remains responsible for reimbursing those amounts to the extent permitted by applicable law.
15. Manufacturer and Distributor Fulfillment
Some orders may be fulfilled directly by a manufacturer, distributor, or other authorized fulfillment partner.
Such shipments may use the fulfillment partner's packaging, warehouse address, carrier account, or shipping procedures.
ZEVcentric remains the customer's point of contact for assistance with the ZEVcentric order unless otherwise directed.
16. Manufacturer Warranties
Products may carry warranties provided by their respective manufacturers. Warranty coverage, procedures, exclusions, and remedies vary by manufacturer.
For warranty assistance, contact zevcentric@gmail.com before shipping any product.
Depending on the manufacturer, an approved warranty item may need to be returned to ZEVcentric, the distributor, or directly to the manufacturer.
Unless the manufacturer's warranty provides otherwise, shipping and freight associated with a warranty claim may be the customer's responsibility.
Warranty evaluation may take from several weeks to several months depending on the manufacturer and circumstances.
The manufacturer generally determines whether an approved claim will be repaired, replaced, credited, or refunded.
If a customer needs a replacement before a warranty determination is completed, a replacement product may be purchased separately. ZEVcentric is not obligated to provide an advance replacement without payment or manufacturer authorization.
17. Local Pickup and Installation Orders
Orders designated for local pickup or installation at ZEVcentric are not considered shipped unless ZEVcentric separately arranges shipment.
Local service, installation, appointment, cancellation, and deposit terms are governed by the applicable product or service page and our current Refund Policy.
18. Returns
Shipping-related returns, refused shipments, order cancellations, and merchandise-return eligibility are governed by our current Refund Policy.
19. Contact
For shipping questions, tracking assistance, damage claims, or delivery issues, contact:
R G Enterprises, Inc. d/b/a ZEVcentric
43293 Osgood Rd.
Fremont, CA 94539
United States
Phone: 510-683-0000
Email: zevcentric@gmail.com