Refund policy
RETURNS & CANCELLATIONS POLICY
Last updated: September 6, 2026
This Returns & Cancellations Policy applies to purchases from R G Enterprises, Inc. d/b/a ZEVcentric (“ZEVcentric,” “we,” “us,” or “our”).
1. Return Authorization Required
All returns require prior authorization from ZEVcentric.
Before returning any product, contact zevcentric@gmail.com to request a Return Merchandise Authorization (“RMA”) number.
The RMA number must be clearly identified on the return shipment. Packages returned without authorization or without an RMA may be refused.
2. Return Window
Approved returns must be received by ZEVcentric within 30 days of the original invoice date.
To qualify for return, merchandise must be new, unused, unopened, uninstalled, and in original resalable condition with all original packaging, documentation, hardware, and accessories.
3. Non-Returnable Items
The following items are not eligible for return:
- Special-order or made-to-order products
- Used or installed products
- Opened products that cannot be resold as new
- Closeout, clearance, or final-sale products
- Products that have been modified, damaged, improperly installed, or returned incomplete
- Items otherwise identified as non-returnable on the product page or at the time of purchase
4. Restocking Fee
Approved merchandise returns are subject to a 25% restocking fee unless otherwise agreed to by ZEVcentric in writing or prohibited by applicable law.
Original shipping charges are non-refundable.
The customer is responsible for return shipping, including appropriate tracking and insurance. ZEVcentric may require signature confirmation for returned merchandise.
5. Order Cancellations
Orders may not be cancelled or refused without prior authorization from ZEVcentric.
If ZEVcentric approves cancellation of an eligible order before shipment, the cancellation is subject to a 15% cancellation fee.
Once an order has shipped, it cannot be cancelled.
If the customer no longer wants merchandise after shipment, the order may be returned only if it otherwise qualifies under this policy.
Refused shipments may be charged the actual outbound shipping, return shipping, carrier fees, cancellation fees, restocking fees, and other applicable costs incurred by ZEVcentric, including shipments originally advertised or invoiced with “free shipping.”
6. Special-Order and Made-to-Order Products
SPECIAL-ORDER AND MADE-TO-ORDER PRODUCTS CANNOT BE CANCELLED OR RETURNED ONCE THE ORDER HAS BEEN PLACED, EXCEPT WHERE REQUIRED BY APPLICABLE LAW OR EXPRESSLY AGREED TO BY ZEVcentric IN WRITING.
Special-order products may include products that are not normally inventoried by ZEVcentric at our Fremont, California location, as well as products manufactured, configured, finished, ordered, allocated, imported, or sourced specifically for a customer.
Special-order lead times shown on product pages are estimates and may change because of manufacturing, freight, customs, supplier delays, supply-chain conditions, or other circumstances outside ZEVcentric's reasonable control.
A change in estimated delivery timing does not automatically make a special-order product cancellable unless otherwise required by law or agreed to by ZEVcentric in writing.
Customers should review the applicable product listing carefully before ordering. When a product page states “Special Order,” “Made to Order,” “Cannot Be Cancelled,” “Non-Returnable,” or similar language, those terms form part of the purchase.
7. Refunds
Once an authorized return has been received and inspected, ZEVcentric will determine whether the merchandise meets the requirements of this policy.
Approved refunds will generally be issued to the original payment method, less any applicable restocking fee, cancellation fee, shipping charges, or other authorized deductions.
Financial institutions and payment processors may require additional time to post a refund after ZEVcentric processes it.
8. Labor, Installation and Service Appointments
Service appointments require a 50% scheduling deposit based on the labor and appointment time reserved, unless otherwise stated on the applicable service or product page.
Once an appointment date has been reserved, the scheduling deposit is non-refundable, subject to applicable law.
Appointment changes must be requested at least 96 hours (4 days) before the scheduled appointment.
Appointments may be rescheduled without a rescheduling charge when at least 96 hours' notice is provided.
Cancellations or rescheduling requests received with less than 96 hours' notice may result in forfeiture of the scheduling deposit because the reserved appointment time may no longer be reasonably filled.
Customers arriving late may incur additional labor charges or may need to reschedule depending on the amount of shop time remaining and the effect on subsequent appointments.
If a service package includes merchandise and the customer requests a refund of those products, normal product-return eligibility, cancellation terms, and restocking rules also apply.
9. Installed Products and Completed Services
Labor charges and completed installation or service work are generally non-refundable once performed, except where required by applicable law or where ZEVcentric agrees otherwise in writing.
Products that have been installed, used, altered, or otherwise placed into service are not eligible for normal merchandise return unless the issue is handled through an applicable warranty or other legal remedy.
10. Defective Products and Warranty Claims
A product that appears defective is not automatically considered a normal return.
Many products sold by ZEVcentric are covered by manufacturer warranties. Warranty procedures and remedies vary by manufacturer.
Before returning any allegedly defective product, contact zevcentric@gmail.com for instructions.
Depending on the manufacturer and circumstances, the product may need to be inspected or returned to ZEVcentric, a distributor, or the manufacturer.
11. Pricing Errors
Prices and product information are subject to correction.
If an order is placed using an incorrect or outdated price, ZEVcentric may pause processing and contact the customer before proceeding.
The customer may accept the corrected price or cancel the affected item without the normal cancellation fee.
12. Shipping-Related Returns
Shipping damage, refused shipments, carrier claims, international shipping charges, and other shipping-related matters are also governed by our current Shipping Policy.
13. Contact
Questions, return requests, or cancellation requests should be sent to:
R G Enterprises, Inc. d/b/a ZEVcentric
43293 Osgood Rd.
Fremont, CA 94539
United States
Phone: 510-683-0000
Email: zevcentric@gmail.com