How do I return an item?
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Use of Site
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Special Order Items/Cancellation Policy
Under no conditions can an order be cancelled or refused without prior authorization from RG Enterprises, Inc. By using this site you fully understand that many items are special order and can take anywhere from 3-6 months to produce and receive in the United States. If approved all items must have RMA# attached and a 25% restocking fee will be charged to the customer.
All returned products must be in their original resalable condition, with all original documentation, boxes, etc. Refused packages are subject to return shipping charges as assessed by the shipping courier. All returns are subject to a 25% restock fee. If you wish to return a product for any reason you must email email@example.com or call us at (510) 683-0000 prior to sending your package back and we will provide you with a return authorization form. Once the return authorization form has been faxed back, you will be supplied with an RMA#. This RMA# should be clearly visible on the outside of the box. This enables our shipping department to identify your package so we can expedite any credit you may have coming. Any package shipped to us without this RMA# will not be accepted. There are no returns on used parts, opened electronic items, closeouts, or special order items. Special order items include, but are not limited to: Wheels, Body Kits (in whole or partial), and any JDM (Japanese Domestic Market) item. All returns must be received here within 30 days of the date of your original invoice.
Domestic orders cancelled within 1 week after purchase are subject to a 5% cancellation fee on refunds. You cannot cancel an order once it has shipped. If an order has shipped and you do not want to keep the products, our return policies will apply if you return them or refuse shipment. You also cannot cancel an order that is noted as a "Special Order".